Define the intake rules
Describe the categories and routing conditions the facilities team uses for incoming requests.
Flow / Orchestrate work
Turn a repeatable intake into prepared work.
Flow combines process rules with AI-assisted work to help teams handle recurring operational requests. Use explicit criteria to guide the process while giving AI a defined role in interpreting the request and preparing its next step.
Intelligent automationFlow
Read this facilities request, suggest its category and prepare the routing required by our intake rules.
In the workspace
Incoming request
Meeting room display · Intermittent signal
Suggested category
AV equipment · Facilities support
Routing rule
Site support queue · Classification review
Connect an interpreted request to an explicit routing rule.
How it works in Flow
The intake owner can inspect the suggested category and its proposed destination before the request moves forward. The process provides a concrete place to handle uncertainty when a request does not clearly fit an established category.
Prepare the interpretation
Use the request’s description to propose a category and explain the relevant issue for the receiving team.
Handle uncertain cases
Bring unclear classifications to the intake owner and use the reviewed result to determine the next step.
Bring Flow to your team.
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