Capture the customer situation
Record the affected device and the service need the replacement request is intended to address.
Flow / Enterprise operations
Coordinate service around the customer’s request.
Flow helps teams organize service processes around the needs of an individual customer. Carry the request’s context across internal handoffs so each participant understands what the customer needs and which part of the response they own.
Customer workflowsFlow
Prepare the replacement process for a customer whose field device failed, including the service review and delivery handoff.
In the workspace
Customer need
Failed field device · Replacement requested
Service checkpoint
Coverage and fault details · Review required
Delivery handoff
Fulfillment owner · Confirm replacement arrangements
Keep the customer’s service need visible across team boundaries.
How it works in Flow
The service owner can assess the replacement request while fulfillment receives the context needed to plan the next step. The customer-facing team has a clearer basis for communicating progress and any questions that still need an answer.
Coordinate the internal review
Bring the coverage question and fault details to the person responsible for assessing the request.
Prepare the service handoff
Connect the reviewed request to fulfillment and identify the arrangements that must be confirmed before updating the customer.
Bring Flow to your team.
Explore customer workflows around your company’s workflows.