Locate the affected interaction
Identify the page and action associated with the report, then inspect the available frontend evidence.
Sense / Collect
Investigate the journey your customer is taking.
Sense brings real application experiences and synthetic journey checks into Unified Observability. Teams can examine a reported frontend problem alongside a deliberate check of the same workflow, with attention to the point where the experience stops behaving as intended.
Frontend & syntheticsSense
Investigate the invoice download error and review the synthetic check for that journey.
In the workspace
User journey
Billing → Invoice → Download
Experience signal
Download action · Frontend error
Synthetic check
Invoice download · Step review
Review the customer experience and its journey check together.
How it works in Sense
The team has a defined interaction to investigate and a synthetic workflow to inspect for related behavior. Differences in session context or test conditions remain part of the review before the team treats the two signals as the same failure.
Review the journey check
Examine the synthetic steps covering invoice download and find where the expected interaction needs attention.
Compare the conditions
Check whether the user experience and synthetic workflow share the relevant application state before planning a fix.
Bring Sense to your team.
Explore frontend & synthetics around your company’s workflows.