Shared agentsBanking
DataObserve Flow coordinates people, core banking systems and governed AI agents across onboarding, lending and compliance, with a full audit trail behind every action.
- Industries
//Insurance
Insurance workflows builton process orchestration.
Coordinate underwriting, policy servicing and claims with audit-ready process control, and keep human judgement in the loop where it matters.
Underwriting
Quotes to policies, with underwriters at the thresholds
Broker quotes, AI-assisted risk checks and underwriter review run as one orchestrated flow.
Claims
Claims from first notice to resolution
People, data and decisions coordinated across the whole claim, beside your existing systems.
Policy servicing
Every policy change, tracked
Endorsements, mid-term adjustments, renewals and cancellations run as one governed workflow.
//Overview
How does DataObserve Flow support insurance workflows?
DataObserve Flow coordinates underwriting, policy servicing and claims as long-running, audit-ready processes, from quote intake to policy changes and from first notice of loss to resolution.
AI agents handle routine work such as reading documents and checking data, underwriters and adjusters decide at designed checkpoints, and four-eyes review, fraud signals and renewal personalisation are built into the process.
//The insurance orchestration platform
Long-running work,under control.
Underwriting and quote orchestration
Straight-through and complex risks
Quote intake, automated risk assessment and AI-assisted data checks, routed to underwriters at the thresholds you define.
//DataObserve Flow in insurance
Human review as a designed checkpoint
Open standards
BPMN, CMMN and DMN keep processes portable, never locked to one system.
AI where it's routine
Agents handle routine work end to end; judgement stays with people.
Audit-ready
Every step is recorded for regulators and reinsurers.
Low-code modeling
Model claims and underwriting flows quickly, and change them safely.
Fraud signals
Agents flag patterns across claims for an investigator to review.
Renewal personalisation
Renewals tailored from policy history, reviewed before they go out.
//Explore more withDataObserve
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//FAQs
Insurance: questions teams ask
What is insurance workflow software?
Software that coordinates underwriting, policy servicing and claims across people and systems, with a record of every step.
Can DataObserve Flow handle underwriting?
Yes: quote intake, risk checks and referral to underwriters at defined thresholds, through to policy issue.
How does it support policy administration?
Endorsements, renewals and cancellations run as governed workflows beside your policy system.
What role does AI play?
Agents read documents, check data and draft assessments; people make the decisions the process reserves for them.
What is first notice of loss (FNOL)?
First notice of loss is the first report of a claim. DataObserve Flow starts the claims process from FNOL and tracks it through to resolution.
What is four-eyes review?
Four-eyes review requires a second person to approve a decision. It is modelled as a designed checkpoint in the process.
Can straight-through underwriting coexist with manual review?
Yes. Simple risks flow straight through, while complex risks are referred to underwriters at defined thresholds.
